Shipping policy

Shipping Policy

Last updated: July 31, 2026

Thank you for shopping with Aurevyn. This policy explains where we ship, how orders are fulfilled, and what to expect after placing an order.

Shipping Area

We currently ship only to supported addresses within the United States.

Availability to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO addresses, and P.O. boxes depends on the shipping options displayed after a complete address is entered at checkout.

If no shipping option appears at checkout, we are currently unable to deliver to that address.

We do not currently offer international shipping.

To ensure fast and reliable delivery, we utilize third-party fulfillment partners. Your order may arrive in packaging from our logistics partners. Fulfillment Provider

Aurevyn uses Amazon Multi-Channel Fulfillment (“MCF”), a third-party fulfillment service, to store, pack, and ship orders from fulfillment centers in the United States.

Aurevyn remains the seller of record and is responsible for customer service, returns, and refunds. Amazon is not the seller of Aurevyn products, and the use of MCF does not imply that Amazon sponsors or endorses Aurevyn.

Order Processing

After PayPal payment is confirmed and the order passes our order review, eligible orders are submitted to Amazon MCF for fulfillment.

Orders can be delayed before fulfillment if:

- Payment is pending or under review.
- The shipping address is incomplete or cannot be verified.
- Inventory is temporarily unavailable.
- The order requires additional fraud or customer verification.
- An operational or technical problem prevents submission to MCF.

If we cannot fulfill an order, we will contact the customer and provide an appropriate resolution, which may include a revised shipping estimate, cancellation, or refund.

Shipping Methods and Delivery Estimates

Available shipping methods, charges, and delivery estimates are displayed during checkout.

For eligible standard-size products that are in stock, Amazon MCF currently offers delivery speeds that may include:

- Standard delivery: approximately 3 business days.
- Expedited delivery: approximately 2 business days.

These service levels generally apply to eligible orders delivered within the 48 contiguous United States and Washington, D.C. They are not guaranteed for every order or destination.

The delivery estimate displayed during checkout or provided after fulfillment is the most current estimate for the order.

Delivery to Alaska, Hawaii, U.S. territories, military addresses, remote areas, and other limited-service destinations may take longer and may incur higher shipping charges.

Business days do not include weekends or applicable public holidays, although some carriers may deliver seven days a week.

Shipping Charges

Shipping charges, if any, are displayed during checkout before payment is completed.

Rates may vary based on:

- Destination.
- Selected delivery speed.
- Product quantity and shipment size.
- Remote-area delivery requirements.
- Available fulfillment inventory.

Aurevyn does not charge a customer more than the shipping amount displayed and accepted during checkout unless the customer later requests an address or delivery change that creates an additional cost.

Packaging

Amazon MCF generally ships orders in unbranded packaging.

Packaging materials, box size, and packing configuration may vary based on product size, available materials, fulfillment location, and shipping requirements.

An order containing multiple items may be divided into separate packages. Separate packages may have different tracking numbers and delivery dates.

Order Confirmation and Tracking

Customers receive an order confirmation using the contact information provided during checkout.

After Amazon MCF ships the order, available tracking information is transferred to the corresponding Shopify order and sent to the customer.

Tracking information may require up to 48 hours to begin showing carrier movement.

Amazon MCF or its contracted carriers may provide additional delivery information, including estimated delivery dates, delivery status, delivery photographs, or drop-off details where available.

Carriers

Amazon MCF selects the carrier based on destination, delivery speed, inventory location, and operational availability.

Orders may be delivered by Amazon Logistics or another carrier selected by Amazon MCF. Customers generally cannot request a specific carrier.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact support@aurevyn.ai immediately. We will try to update or cancel the order, but changes cannot be guaranteed after the fulfillment request has been submitted to Amazon MCF.

Amazon MCF might not permit an address change after fulfillment has started.

Aurevyn is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. If a package is returned because of an address error, refusal, or failed delivery, additional shipping charges may apply before it can be sent again.

Order Cancellations

Contact support@aurevyn.ai as soon as possible if you wish to cancel an order.

Cancellation is not guaranteed after an order has been submitted to Amazon MCF. If the order can no longer be cancelled, the customer must wait for delivery and follow the authorized return process.

Delays

Delivery dates are estimates and can be affected by:

- Carrier congestion.
- Weather or natural events.
- Holiday demand.
- Remote-area delivery.
- Address problems.
- Government restrictions.
- Events outside the reasonable control of Aurevyn or the carrier.

If Aurevyn cannot ship an order within the promised fulfillment period, we will notify the customer and provide the option to accept a revised shipping date or cancel the affected order for a refund.

Packages Marked Delivered

If tracking shows “Delivered” but the package cannot be found:

1. Check the mailbox, front entrance, side entrance, parcel locker, reception area, and surrounding delivery location.
2. Ask household members, neighbors, building staff, or reception personnel whether they accepted it.
3. Confirm that the shipping address on the order is correct.
4. Review any delivery photograph or drop-off information provided by the carrier.
5. Contact the carrier for additional delivery details.
6. Contact support@aurevyn.ai if the package remains missing.

We will review the tracking information and, where appropriate, request an investigation through Amazon MCF.

Lost or Damaged Shipments

If an order appears lost in transit or arrives damaged, contact support@aurevyn.ai with:

- The order number.
- A description of the issue.
- Photographs of the item, shipping box, internal packaging, and shipping label when applicable.

Keep the product and all packaging until the review is complete.

Aurevyn will review the order, carrier information, and Amazon MCF records. When appropriate, we may offer a replacement, refund, or another reasonable resolution.

Returns

All returns require prior authorization.

Approved returns are processed through Amazon MCF. Aurevyn will generate an order-specific Return Merchandise Authorization containing:

- The designated U.S. Amazon fulfillment center return address.
- A Return Authorization Slip that must be placed inside the package.

The Amazon MCF address label does not include return postage. Responsibility for return postage is determined by our Refund Policy.

Do not mail a return to Aurevyn’s Shenzhen business address, the sender address on the original package, or an Amazon address obtained from another order.

For complete return eligibility and refund terms, review our Refund Policy:

https://www.aurevyn.ai/policies/refund-policy

Taxes

Applicable sales tax, if any, is calculated during checkout based on the order and delivery address.

Contact

For order, shipping, or delivery questions, contact:

Aurevyn
Email: support@aurevyn.ai
Website: https://www.aurevyn.ai